According to the PWC 2015 Insurance Industry Analysis, more South Africans than ever before now have some sort of short-term insurance policy in place. The number of insurance claims people are making has increased. However, we have also seen an increase in the number of claim repudiations.
The reasons for the increase in claims submitted but not settled by insurers can be difficult to determine, or to put down to a single factor. In our experience it can be due to some of the following issues: