An Authorised Financial Services Provider FSP Number: 43251

07:30 – 16:30

Monday to Friday

Lillipark Office Park

354 Rivonia Boulevard,
Rivonia

+27 (0) 11 234 5225

About Us

Thames Insurance Brokers was established to provide comprehensive service offerings to clients who appreciate a high standard of customer service.

We offer the following portfolio of services:

  • Short term Insurance including administration, policy issuing and claims settling services
  • Our team of specialists focus on personalized client attention and have built a solid foundation as service excellence remains our key focus. Combining considerable insurance experience with fresh innovative ideas.
  • We strive to transform the first contact with our customers into long-term partnerships.
about

Most broking houses profess to offer personalized service with very few delivering same. What makes us unique is that from the outset we wanted to differentiate ourselves in a market that was saturated with homogenous products.

We achieve this with a highly motivated and experienced team by striving to offer personalized service levels that are unsurpassed in the insurance industry.

The functions we perform and professional skills required to effectively serve a client are not always understood. Thus for you to fully understand our role we have detailed the more important duties of a broker, not necessarily in order of priority.

  • Knowledge of your business, to establish your needs, understanding and requirements.
  • Knowledge of the Insurance Market and selecting the most suitable Insurer’s/Underwriter’s.
  • Effectively presenting your risk to the Insurance Market.
  • The ability to negotiate with Insurers to obtain the best terms available.
  • Assist with claims from preparation reporting stage to the negotiation of settlement and payment.
  • Assist with loss prevention measures.
  • Maintaining regular contact at all levels to monitor service delivery and changing needs.

Our basic duty is to represent you, our client in a professional manner at all times.

Our servicing philosophy combined with your individual servicing requirements are identified and specific objectives jointly agreed upon. Servicing standards and objectives can be reviewed on a regular basis and measured periodically.

Our focus has moved from individualism to a team structure. It is important to remember that the portfolio will be handled directly by staff who understand your business.

  • A director to maintain a close liaison role with yourselves.
  • That the portfolio be handled on a personalized basis by the above person backed up by a competent servicing team.
  • Pre-renewal reviews are conducted to discuss your changing needs, servicing requirements, communication procedures and claims handling procedures.
  • To handle all claims, conduct, post loss surveys and provide you with detailed claims schedules on a regular basis.
  • To prepare minutes of all meetings.
  • To obtain terms from existing and alternative markets on an annual basis and submit proposals and recommendations.
  • To complete renewal timeously.

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Our clients are from a broad spectrum of businesses, affording us the opportunity to gain experience in a wide range of covers across the industrial, commercial and construction business sectors.

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